Category: Social Web

Have you check’ed in?

Location based social networks are becoming all the rage! From #SXSWi’s #foursquare vs. GoWalla geo-wars to the neon billboards on the Vegas strip of who has checked in, it is obvious this is the way of the future. But are you worried that people know where you are?

When it comes to social media, there are two kinds of people:

1) Smores like me. These are social media whores. Folks who love to network and don’t mind the issue of privacy. I love community and engage in it often.

2) Reserved networkers. These are the folks that use networks to only engage with folks they know offline. They tend to respect privacy, want heavy filters and do not want to let folks know where they are as.

Good news for both! There are new apps out there! Continue reading →

Harmony & Fame on YouTube

I have yet another side project I am working on. But this one is close to my heart.

Over the years we have heard many success stories of talent being discovered on YouTube. From Marie Digby to Kina Grannis they have marketed themselves well and have created a great fan base.

Well in the Spidel family all genes of musical talent ended up in one person, my sister Heather (a.k.a. Harmony.)

She has always treated this as a hobby on the side. Music is her passion but has always put other life priorities in first. Recently she has been asked to start singing at weddings of her friends, casually winning karaoke competitions, and recently starting picking up her song writing again. Last night out of inspiration of her voice, I helped develop a website and Facebook fan page for her music.

She recently started recording again and she feels ready to put her self out there more. The inspiration was this Lilith Fair announcement showcasing local talent on stage  with the tour.

In less then 12 hours she already has nearly 100 Facebook fans and her YouTube videos have aver 2,500 views. Thank you!

I will be helping her craft a social web strategy and look forward to the success of this project. Please take a peek and check her out at www.heatherspidel.com.

The Impact of Social Media On The World

Our good friends over at Roost posted a powerful video we felt the need to share. This is a video showcasing the powerful impact of social media on the world. This video, posted on Youtube, then onto Facebook, then onto their blog came to me via a retweet, and now has over 12,000 views! The powerful networks and influences on these networks are based on relationships online and offline.

A perfect example of social web word of mouth!

SPAM-A-LOT: It's going to get worse…

… before it gets better. We are talking about social spam on Twitter.  Other social networks suffer from this problem as well, however recent changes to Twitter this last month has made the issue worse. We feel the worst is yet to come.

This last month, Twitter launched its new front page / logon screen. This gave us insight into their revenue model, which includes trending data and analytics. Many companies  understand that their brands need to be in this space, but they don’t understand how to use social networks.

The proven models are about volume and numbers, not about engagement or advocacy on the social web. Therefore are many semantic bots that have been created and are now spaming the Twitterverse with hashtags and links. Volume, not authenticity, is the focus.

Businesses understand Pay-Per-Clicks and numbers more than they understand brand equity, authentic fellowship and brand advocates on the social web. We at Activating Word of Mouth use a metric that measures a brand’s Social Web Impact. This measures how influential your following is and how authentic.

The reality is, that brands still focus on volume and not engagement. Thus, new strategies like pay-per-tweet and celebrity endorsements are moving forward. This type of marketing will inevitably trend high on the twitter feeds and consequently land on the front page.

Is this good? Continue reading →

AWOM Weekly Tip: Measuring Influence

In the coming weeks we will be releasing details behind our measurments tools. Until then, here are some tips and tools to assist you in measuring  your network’s influence.

People engage the social web for many different reasons, but mainly to connect with others.  There are so many social engagement levels, measuring your network’s engagement with you is difficult.

There are several third party applications that measure parts of your network’s engagement level. If you are looking for basic evaluations of your impact, here are a few great sites we recommend. If you are looking for specifics, well… of course, come see us ; )

How much influence  does your brand have on the Blogosphere and Twitterverse? Continue reading →

Advertisers Kill Tradition

Tonight in a Tweet, I realized how true this statement really is; advertisers who approach the social web as a communication vehicle, kill cultural norms within a given space. Case in point…Twitter. Twitter is not just a vehicle to communicate. It is not a tool. It is a culture.

Here at Activating Word of Mouth we focus on authentic word of mouth. This begins with relationships, not spam. We take the advertising out of marketing. Other marketing firms approach social networks as a new vehicle to get their products/services out in volume. They are about noise. Last night I noticed a new trending topic “Chris Brown.” My first thought was, did I miss the news? Did he do something to Rhianna again? I clicked on the search for “Chris Brown” in Twitter and saw this: Continue reading →

Respect Culture Within the Social Web

In the offline world, respecting cultures is just common sense. Different ethnicities, different geographic locations, heritages, traditions, etc. are all around us.  People come from different backgrounds; in my opinion, cultural diversity is what makes the human race a beautiful thing.

Similarly, the online world is full of different cultures; however most assume online cultures consist of the same  factors that define culture offline. Sure social web users have diverse backgrounds that include religion, traditions, regional understandings, etc., but beyond these distinguishing elements lie cultures of each social network.

What does that mean?

People interact and consume information within a specific social network differently then they would others.  For example, if you are on Twitter and link your Facebook status to your Tweets, do you often get people within Facebook telling you to stop spamming their feed with all your status updates?  They might not even be involved with the same social networks as you and not understand that Twitter is about microblogging short posts.

In the case of Twitter and Facebook, these are two very different worlds. Facebook’s main landing page is a social stream of your network. Where folks can see photos, links, comments, events, etc from friends, family, and colleagues. This tends to be a more intimate interaction as posts are not limited to 140 characters like Twitter.

The point being, if one evolved within a given social network, they understand many social norms within that space that might not carry over to another space. If you tweet a lot, and carry that over to Facebook status updates, some might consider that spam. Or at the very least, see it as a social faux pas with that social space.

Social networks develop social norms within their space; be mindful and respect the given culture within that space.

Many large corporations hire anthropologists to understand the business etiquette of various nations in order to minimize the cultural gap.  Here at Activating Word of Mouth, consider us your cultural consultant to the online world.

There are many spaces that have different cultures. Make sure you don’t take that fact for granted.

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In Order to Succeed You Must Get Out of the Bubble

Many businesses look to other businesses in their market and/or geographic area for ideas. In social media we find this is a double edged sword. We recently wrote about the Perils and Rewards of Being First in the market. This was in response to many conversations with prospective clients wanting to understand more about social media but not really wanting to make that dive into resourcing out part of their marketing budget toward Word of Mouth marketing on the social web.

We at ActivatingWOM have been traveling a lot. We are still amazed that geographic markets drive the decision to jump into the social web. When we are talking to clients in the Bay area, where social media applications, networks, etc are born every day, the dialogue is about new analytics and how to maximize new networks before the main stream takes advantage of these tools. In LA it is about how to define your social presence as it relates to fans of various talents and how engagement is measured. In DC it is about identifying policy trends in conversations and identify influencers of various policy discussions.

In Arizona, people are will watching and learning. Few companies are willing to jump out of their bubble and take the social media plunge. Even the various markets mentioned above are still in a bubble. They rarely look at how practices in these various markets can help with their web presence.

I come from an extensive political background. I saw the “bubble effect” often. In various campaigns you tend to surround yourself with like minded individuals who further strengthen your ideals but tend to disconnect you with others outside your bubble. I often challenged organizations and candidates to get out of their bubble. Washington tends to be so deep in the beltway bubble that they hire pollsters after pollsters to get the pulse of the American public.

On the social web, everything is available. Case study after case study is available. What relevance does it have to your industry? No one else in your industry is really resourcing out this work you say? It is time to get out of your bubble. In a previous post we demonstrated various companies’ success on the social web.

If you are a company that has never used Twitter or often laugh at discussions around social media, I have a test for you. Go to http://search.twitter.com and type in a few words related to your product and or services. I guarantee you that there are conversations happening around your services and or products. From Tea to Athletes we manage a wide range of clients who at one time thought the social web was not for them. This simple tests showcases that there are potential customers and/or fans out there. If they are already talking about you, why are you not engaging?

It is time to get out of the bubble, and make the jump. Don’t let bubble vision keep you from success.

Viralocity Friend or Foe

You can trend your brand on Twitter fairly easy. But with that comes accountability. Two latest campaigns have showcased this well.

Brands on Twitter follow “hashtags” and topics that are trended in an attempt to be apart of the Tweeting action. Hashtags are # signs combined with terms that denote a conversation. Example, conferences use #BWE09 or #140conf to tag conversations about their conferences. #BWE09 = BlogWorld 2009 in Las Vegas and #140conf = the 140 Conference in New York City.

Hashtags create a vehicle to track and trend conversations about specific subjects. When the Iran Election protest blew up on twitter a hashtag became a trend using #iranelections. Brands use hastags for their own campaigns. Recently two similar companies (one US based the other UK based) have created and trended their own hashtags. One was a big fail in the Twitter universe and the other has hit in the community to the pont that the viral buzz around it has caught the eyes of main stream media.

These two campaigns are focused around website development companies SquareSpace and MoonFruit.

SquareSpace and Moonfruit are “turn key” web development platforms for any type of user who wants to create a web presence. From the pro-webdeveloper to the novice, both these companies offer tools and packages to help build your website.

A few weeks back SquareSpace launched a campaign where they offered 30 new iPhones to 30 twitter users within a one month period. The only catch was that the Twitter user must use the hashtag #squarespace in their tweets. Our good friends over at Mashable wrote about the campaign here: http://mashable.com/2009/06/10/iphone-squarespace/

The issue, as Mashable points out, was the “fine print.”

However, there is one issue with this campaign: they aren’t really giving away a free iPhone. If you visit the site for the promotion, you’ll note that down the page, in light grey text, that the prize is actually a “$199 gift certificate to the Apple store, which may be used toward the purchase of an 8GB iPhone.”

Why is this a big deal? Because the only way to get an iPhone for $199 is if you also sign up for new service with AT&T. Otherwise, your $199 gift card will go towards the purchase of an iPhone at full retail price, which can run as high as $699 for existing AT&T customers, as we reported yesterday.

From Apple’s iPhone page: “For non-qualified customers, including existing AT&T customers who want to upgrade from another phone or replace an iPhone 3G, the price with a new two-year agreement is $499 (8GB), $599 (16GB), or $699 (32GB).”

In other words, if Squarespace were actually giving away iPhones, they’d be laying out a total of at least $15,000 for the 30-day campaign, versus the $6,000 that 30 $200 gift certificates will cost them.

Folks began Tweeting #squarespace left and right. Congrats… it becomes a rapidly growing trending topic for the $6,000 campaign, but it became more. When people started asking about this hashtag they discovered the fine print and began tweeting about borderline false advertising using SquareSpace’s hashtag. Misleading and deceptive accusations were tweeted about the giveaway using the exact same brand vehicle that was associated with SquareSpace’s campaign.  All of this twittering began to trigger spam filters on Twitter. So now negative and positive tweets began to spread like wire fire. In the social web, it is very hard to recover, if even possible, to such a negative wild fire. Further, when your brand vehicle, in this case #squarespace, becomes a spam phrase on Twitter, you have just spent $6k to opt out of the fastest growing social network on the web. Wise?

This last week Moonfruit, a competitor, learned from these mistakes and capitalized on the lessons learned by the #squarespace campaign. Mashable compares these two campaigns here: http://mashable.com/2009/07/01/moonfruit-macbook/

Like the Squarespace promo, Moonfruit is offering up free Apple products for tweeting their company name as a hashtag: #moonfruit. Specifically, they’re giving away 10 MacBook Pro computers in 10 days, as a celebration of the company’s 10th anniversary. Each day, a random user who includes the hashtag will win one, and Moonfruit makes a point to eliminate confusion and say “if you win we’ll deliver your new baby to your door!” Winners are announced via the company’s @moontweet account.

Not surprisingly, this promotion is working. #moonfruit is Twitter’s top trending topic today, beating out the likes of Michael Jackson, #iranelection, and Wimbledon-related tweets. The lesson is becoming pretty clear: free stuff works as well on Twitter (and perhaps even better thanks to Trending Topics) as on the rest of the Web.

The difference is, be clear and honest with the campaign. Moonfruit’s $15,000 week long campaign has successfully lead to nearly all positive tweets associated with this brand vehicle. Sure, the campaign is more expensive, but they also are getting great user generated content outside of the Twitter universe.

Here is an example of authentic positive blogging from our friend’s PaigeIam blog:

Twitter is where I saw it first.

Twitter is where I hashtag it.

MOONFRUIT is where I can build beautful simple websites.

MOONFRUIT is where I can win a free MacBook pro.

So Im going to nom away on some #moonfruit and out eat everyone hashtagin’ it on Twitter

As well as 100’s more on the blogosphere: http://blogsearch.google.com/blogsearch?q=moonfruit&hl=en&ie=UTF-8&oe=utf-8&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&tab=nb

This is proof that trending campaigns do peculate from Twitter to the entire social web.

The most amazing thing about this is that the trend is about how real and honest the campaign is; most twitteres do not have brand loyalty or even really know about Moonfruit.  However, Moonfruit has created marketers who are saying positive things about your it brand by being honest about the campaign specifics.  Who knows these people might actually take the time to click on Moonfruit’s website.

Simply put, honesty and integrity results in respect and the ability to create marketers for you on the social web.

This is a word of mouth win.